In this episode, I'm going to review an excellent book by Karl E. Weick and Kathleen M. Sutcliffe, called Managing the Unexpected, Assuring High Performance in an Age of Complexity. 

This 2001 book is about the time of the tech recession. It was a time of disruption, which makes this book extremely relevant today. The big concept the authors have discussed in the book is around Highly Reliable Organizations or HROs.  

Let’s explore some of the ideas and think about how you can lead your organization during these uncertain times and create your future. 

We'll dive deeper into these concepts: 

• Why the book remains relevant today

• Key ideas around Highly Reliable Organizations (HROs):

1. Preoccupation with failure

2. Reluctance to simplify interpretations

3. Sensitivity to operations

4. Commitment to resilience

5. Deference to expertise

Thoughts for You as a Leader:

• The key role of the leader is to propose: What is the set of questions we need to answer?

• Resilience - What’s your backup plan or countermeasure?

• Processes - Recognize the limitations and the pattern of exceptions.

Now for some action steps:

• Download the free worksheet: Three Steps You Need for a More Productive Workday

Resources:

Managing the Unexpected, Assuring High Performance in an Age of Complexity by Karl E. Weick and Kathleen M. Sutcliffe

https://www.amazon.com/Managing-Unexpected-Assuring-Performance-Complexity/dp/0787956279

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I thank you so much for being here and I’ll see you next time on Leading the Factory Forward.

— Lynn